I am having trouble logging in to a Reckner Healthcare Online Survey
If you received your survey invitation via an email, you may be able to click directly on the link shown in the invitation. You may be asked to enter a password from the survey invitation which is located below the survey link. If you are not able to click directly on the web link to launch the survey, you can copy and paste the second link from your survey invitation (i.e. http://www.jramednet.com/login.aspx?IID=123456789) into your internet browser’s address bar and you should be directed into the survey. Do not paste the link into a search engine’s “search” page.

If you received a fax survey invitation from us, you should log onto our website www.recknermednet.com and click on the ‘Received a Fax’ button. It will then prompt you for your fax code from the survey invitation and your First and Last Name exactly as they appear on the survey invitation. Please note the fax invitations are meant for the addressed recipient only.

If you received a fax survey invitation from us, which wasn’t addressed to a specific individual, but looking for an office healthcare professional (i.e. RN, NP, Office Manager, ) then you should type the survey invitation link (i.e. http://survey4.reckner.com/XXXXXXXX) directly into your internet browser’s address bar. Do not type it into a search engine’s “search” page. You will then be asked to enter your survey invitation password (located below the survey link in your invitation) to begin.

Still having problems? Are you able to reach the site and enter a password/login code? If you get that far, and after entering a password nothing happens it could be a pop-up blocker. Under "options" or "preferences" for your browser, you should be able to find the proper security setting (just remember to turn the pop-up blocker back on after you've completed the survey), or usually a warning button on your browser can be clicked to allow pop-ups from this site (after you reach the page).

I am having trouble logging in to a Reckner Opinions Online Survey
If you received your survey invitation via email, you may be able to click directly on the link shown in the invitation. You will be asked to enter a password from the survey invitation which is located below the survey link. If you are not able to click directly on the web link to launch the survey, you can copy and paste the link from your survey invitation (i.e. http://survey4.reckner.com/XXXXXXXX) into your internet browser’s address bar and you should be directed into the survey. Do not paste the link into a search engine’s “search” page.

I cannot remember my RecknerMedNet.com / RecknerOpinions.com login credentials
Each of our websites has a ‘Forgot Username or Password’ option to click on if you are having trouble logging into your account. Please use this option then enter your email address to be sent your credentials.

Why do I need to give my W-9 information
Due to IRS regulations, persons receiving more than $600 in payments in a calendar year from Reckner / J. Reckner Associates, Inc. must receive an IRS Form 1099 - Misc Income. We are required to collect the appropriate information from all respondents completing Surveys to facilitate the processing of 1099 forms. This W-9 data will be collected in a secure web session (SSL) and your Tax Identification Number will be stored in our database in an encrypted form.


More Questions?
  • Survey FAQs
    Why didn’t I qualify for the survey?
    Qualification criteria varies from survey to survey based upon the overall scope of the research goals. Just because you may not qualify for this study, does not mean you will not qualify for the next.

    How do I check on my payments?
    If you have completed an online self-administered survey and are expecting payment that has not been received in the 4-6 week payment time period you may email Bonnie Thomas (bonnie.thomas@reckner.com). Please include your study topic and job/reference number.

    When can I expect to get paid for a survey I completed?
    All checks are typically mailed out all at once within 4-6 weeks after the completion of each study. So, if you are one of the first to complete a particular project, and that research extends for several weeks, all checks will be mailed out at once 4-6 weeks once the study finishes up.

    Why does it say the survey is closed?
    For each online survey we conduct there is a specific amount of respondents and people we are looking for. Sometimes we have more members respond than expected and reach our quota for the study quickly, which will close the survey link. We recommend you try to take the survey as soon as you can after receiving notification.

    How will I get survey invites?
    We will contact you via email at the email address you provided when signing up or phone you at the preferred number you have given us.

    How often will I get invites?
    Reckner makes every attempt to keep our panel members active; however, there are no guarantees as to how many surveys and/or focus groups in which you will be asked to participate. Many things factor in to how often our panelists contribute including specific household profiles, the types of surveys, and the type of information our clients need to know. We rotate our panel member list on a regular basis to give all members an equal chance of participation.

    How long will surveys take to complete?
    The compensation for participating in research studies vary with the length of involvement (i.e. 5-minutes web survey to 3-day taste test), difficulty of the tasks, and requirements for participation.

    What are the topics of the surveys I might be asked to participate in?
    Studies that Reckner invite you to will take many different forms and topics will vary based on your profile. Reckner conducts online surveys, telephone surveys, focus groups, and in-person interviews regarding consumer products and healthcare related ailments and devices.

    Why am I not receiving any survey invites?
    We try to match your profile and interests to one of our research studies. When we find a study that fits your profile we will contact you either by email or phone to see if you qualify. We appreciate your participation and encourage you to continue to check your email for future opportunities.


  • My Profile FAQs
    How can I change my profile information/email address/password?
    You can change your e-mail address, physical address, or any other personal information, sign in using your username and password. There is an option to update your information.

    How do I retrieve my password if I forget it?
    Each of our websites has a ‘Forgot Username or Password’ option to click on if you are having trouble logging into your account. Please use this option then enter your email address to be sent your credentials.

    Why do you ask personal information about race, income, education, etc.?
    Your personal information will be used to contact you to participate in our surveys. It will never be sold to any third party for any reason. We want to match you up with surveys that might be of interest to you. We use the information you provide during that matching process. Rest assured any personal information you provide will remain confidential and used purely for research purposes. We are members of following organizations created to uphold ethical survey research: (CASRO, MRA, AMA, and ESOMAR). Review our privacy policy to find out more about how the privacy of your information is protected

    How do you protect my privacy and information?
    Reckner secures your personal information from unauthorized access, use or disclosure. Reckner secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. For full documentation on our privacy policy please click here.

    Will I get spam?
    No, you will only receive valid email invitations from us for surveys. Many email and Internet Service Providers have SPAM protection in place to ensure you receive information from only trusted sites. This may prevent some or any of our email invitations reaching you. To make sure you receive our survey invitations please add research@reckner.com to your list of trusted senders

    How do I delete my account?
    Thank you for your participation in Reckner’s studies, we would like to have you continue your membership with us. If you wish to have your name and all information removed from our community you can do so at any time. If you wish to do this, simply email us as research@reckner.com

    How can I contact you with other questions?
    Please contact research@reckner.com

  • Basic FAQs
    Who are we and what do we do?
    In 1991, Jane Reckner established JRA with one location in a suburban Philadelphia mall. From these humble beginnings, JRA has grown to be one of the largest independent opinion research companies in the nation specializing in consumer product testing and healthcare research. JRA now has 6 locations in 4 states, over 300 employees, and over 250,000 study participants each year.

    In addition to online surveys with healthcare professionals, we also conduct taste tests, interviews and focus groups, telephone surveys, and in-home product testing. Our clients are national and international manufacturers, retailers, and service providers who want to hear your opinions about their products.

    Who can join?
    Anyone over the age of 18 may join. The process is simple and only takes a few minutes. Please Click Here to become a member of our consumer opinion panel. If you are a healthcare professional (such as a physician or nurse) please Click Here to become a member of our healthcare professional panel.

    Does it cost anything to join?
    There is no cost for joining and we will not try to sell you anything or sell your personal information to a third party.

    Why should I join?
    Reckner offers a fun way to learn about new products and services, and to help influence their development. It gives you the opportunity to influence the direction of the marketplace and lends your voice to the culture in which we live. Most of our studies pay for participation, including cash and checks from $5 to $500.

    How do I join?
    To become a member of our consumer opinion panel, click on the Register Now button at www.reckneropinions.com. If you are a healthcare professional (such as a physician or nurse) please, please click on New? Register Now at www.recknermednet.com to become a member of our healthcare panel. From there you can fill out our simple, online registration form.

    Can family/friends join?
    Yes! Anyone over the age of 18 may join. Please refer them to our www.reckneropinions.com site to register.